We have started processing withdrawals from the balances of Utoppia accounts in USD. Since it is a manual process and done in batches, the transfers will be processed in the coming days. We will inform you as soon as the bank has processed your withdrawal.

To be able to make the withdrawal, you need to complete the information as soon as possible. To do this, please log in to the Utoppia app. A banner will appear and you will need to complete the following information:

• Full name of the recipient
• Account number
• Bank name (Bank of America, Wells Fargo, etc.)
• Account type (checking/savings)
• Routing number

Please note that the withdrawal will be processed through regular ACH, so the crediting period may be 3 to 5 business days.

In the meantime, we are continuing to work on integrating with new providers and restoring our services so that you can operate with Utoppia as you used to, as well as adding new functionalities.

If you want to make transfers from the investment account, you should have your app updated to the latest version and the process is the following:

1. In the "Investments" section of the app, you will need to upload the destination account information along with a bank statement from that account. The account you withdraw to must be in your name in the U.S. The account approval process takes 1 business day.
2. Once the account you are withdrawing to is approved, you can initiate the transfer. It will be a Standard ACH, which takes 3 to 5 business days to complete and has a fee of $0.25.
3. After the transfer is confirmed, you will be able to download the receipt from the app.

We’ve great news for you! We’re thrilled to announce that Utoppia will officially return this November, and we’ve partnered with a new bank, Regent Bank*.
(*)Utoppia is a financial technology company, not a bank. Banking services are provided by Regent Bank, Member FDIC. FDIC insurance only covers failure of insured depository institutions. Certain conditions must be satisfied for pass-through FDIC deposit insurance to apply.

You can get in contact with us through our official customer service channels:

‍
Chat in app
Whatsapp: +1 (650) 495-2468 
‍Instagram: @utoppia.us
‍LinkedIn: Utoppia
‍Twitter: @utoppia_us
‍Facebook: Utoppia.us
‍
‍Our customer service team will provide you with any help that you may need! Please remember that we will never contact you to ask for your User ID, passwords, or debit card pin number. If you have any questions or concerns, do not hesitate to contact us through our official support channels.

ACH transfers (Automated Clearing House) are a safe and easy way to move money between banks or financial institutions within the United States. These transactions are processed through the ACH network, managed by NACHA (National Automated Clearing House Association), and usually take between 3 to 5 business days to complete. The good news is that receiving ACH transfers into your Utoppia account is completely free! If you need to send an outgoing ACH transfer, it only costs USD 1.

A domestic wire transfer can be described as any type of wire payment that takes place between two different banks or institutions within the same country. These transfers can be either inter-bank or intra-bank. Senders may require a code or the recipient's branch number if they want to complete this type of transfer.

With Utoppia, you can send money in the USA. ACH transfers allow you to send money inside the USA. You only need the full name, account number, account type, and routing number of the recipient.

You will be able to receive money in the USA through ACH transfers. There are other platforms which are not restricted by SWIFT that you can receive money from. They are Wise, PayPal, Deel, Payoneer, etc.

A standard ACH transfer takes about 3-5 business days for the transfer to be completed. While Utoppia does not offer domestic wire transfers, they usually take less than 24 hours to complete.

An advantage of using Utoppia is that we won't charge any fees for receiving money in the US via ACH transfers from your Utoppia account. However, to send ACH transfers, there will be a fee of 1 USD.

To open an account with Utoppia, you must have a valid identity document (passport) from one of the following countries: Argentina, Brazil, Colombia, Chile, Peru, Uruguay, Dominican Republic, Paraguay, Ecuador, and Mexico. Also, you have to have an address in any one of these countries. Additionally, to open your account with us, your phone number has to match your country of residence. For example, if you live in Argentina, your phone number must be Argentinian.

You can open an account using the app on your smartphone if you:

• Are 18 years or older
• Have a valid identity document (passport) from a supported country
• Do not already have an account at Utoppia
• Have an address in one of our supported countries
• Have a mobile number that matches your country of residence and you own a compatible smartphone
• Additionally, after you sign up, we’ll ask you to take a picture of your identity document and a video selfie to prove your identity.
• Once your identity is verified, you may be required to provide additional information and accept the legal disclosure. After completing any necessary steps, you’ll be able to deposit funds and use your Utoppia account!

Yes, and it's very simple! You need to log into the app using your credentials and upload the documentation, ensuring you meet the following requirements:

• Have a valid identity document (passport) from a supported country.*
• Your address has to match with the country of the supported passport.
• Once your identity is verified, you may be required to provide additional information and accept the legal disclosure. After completing any necessary steps, you’ll be able to deposit funds and use your Utoppia account!

*To open an account with Utoppia, you must have a valid identity document (passport) from one of the following countries: Argentina, Brazil, Colombia, Chile, Peru, Uruguay, Dominican Republic, Paraguay, Ecuador, and Mexico. Also, you have to have an address in any one of these countries.

We're in the final steps and are thrilled to announce that Utoppia will officially return this November 2024, and we've partnered with a new bank, Regent Bank*.

In the meantime, we ask you to sign up for our Waiting List and stay tuned to our social media for the latest updates.

(*) Utoppia is a financial technology company, not a bank. Banking services are provided by Regent Bank, a member of the FDIC. FDIC insurance only covers the failure of insured depository institutions. Certain conditions must be satisfied for pass-through  FDIC deposit insurance to apply.

No, to open your account with Utoppia you won´t need to travel; all you have to do is download our app and register with a valid identity document from a supported country.

To provide a secure experience, it’s important for us to know our customers. An identity document photo (passport) and video selfie work as proof of identity which is required to open an account at Utoppia. Also, if necessary, we may ask for additional information to help verify your identity in the future.

Yes, Utoppia may be able to close your account. For further information on this, please visit our website at Utoppia where you will find our terms of service.

Closing your account at Utoppia is completely free and you can do it whenever you want. Simply follow these steps in our app: “Profile” → “Close Account”.

You can find your account details written on your account statement or under the “Profile” → “Account Details” section in the app. In the same section, you’ll be able to share your account details with your contacts.

To change your personal information, like your name, nickname, and address (as long as you are living in one supported country by the app. Click on the following link to see the support countries ). Please, contact our customer service team using our Chat in APP, our WhatsApp number: +1 (650) 495-2468, or you can send us an e-mail to support@utoppia.com.

To ensure the safety of your funds and to assist in the fight against terrorism and money laundering, we might request proof of origin or documentation related to your flow of funds . Based on your account profile established during the onboarding process and how you generate your money, we may request, that you provide specific documentation in order to verify your source of funds. This could include: Account statements, Invoices issued to your key customers that validate the source of funds and/or signed employment contracts. Please note:that we may reach out to you to request additional information or clarification related to your source of funds, as well as the nature and purpose of your transactions.

Your monthly account statements are available to be downloaded from the app following these steps: “Profile” → “Monthly Statements.”

If you forgot your password or you need to reset it, please click the “I forgot my password” link which can be found on the login page. If you continue having more difficulties with this,  contact our customer service team using our Chat in APP, our WhatsApp number: +1 (650) 495-2468, or you can send us an e-mail to support@utoppia.com. 

Requirements for creating or modifying a password:

• It must have at least 8 characters
• .It must contain at least one number.
• It must contain at least one uppercase and one lowercase letter.
• It must contain at least one special character.
• It must be different from the 3 previous ones.

The income is calculated daily and credited monthly within the first 5 business days of each month.

Your funds are invested in the Cash Management Program - Bank Sweep provided by Drivewealth LLC. For more information, you can refer to these Disclosures.

Depositing in the investment account involves investing in the financial market. This means that such an investment implies inherent risks for which Utoppia cannot be held responsible for any variations in the interest rates or returns provided.

Through the app, you can access the details and returns for your investments account.

Your interests are not subject to US tax withholding. It is the responsibility of each client to declare taxes in their country.
Tax obligations vary by jurisdiction, and it is advisable to consult a tax advisor to understand the tax implications.

To withdraw your money you’ll need to add an account that must be in your name (for example Wise) and upload a bank statement in image format showing the account and owner details. We ask for the bank statement to verify the origin of the account. Generally, you can find or request it within your account user profile.

Withdrawals can take 3 to 5 business days. After making a withdrawal, you’ll need to wait until your balance is updated to make another one, otherwise it will be rejected.

Withdrawals have a fee of 0.25 USD.

Users can submit their feedback or suggest a new product by sending an email to research@utoppia.com.

‍

Our app is available on the Google Play store and in the App Store in the following countries: Argentina, Brazil, Colombia, Chile, Peru, Uruguay, Dominican Republic, Paraguay, Ecuador, and Mexico.

Here are the top two ways you can protect your account with Utoppia: 

• Do not share your password with anyone
• Do not use the same password in different websites or applications.
• Change your password periodically

If you think your account could be compromised, please contact our customer service team using our Chat in APP, our WhatsApp number: +1 (650) 495-2468, or you can send us an e-mail to support@utoppia.com

If you receive a suspicious message and you are not sure if it is a legitimate message from Utoppia, please, contact our customer service team using our Chat in APP, our WhatsApp number: +1 (650) 495-2468, or you can send us an e-mail to support@utoppia.com. Please note that our analysts will never ask for your login or account information.

Phishing is a social engineering attack that uses fraudulent messages in order to trick users to reveal sensitive information or install some kind of malware. To prevent phishing, always double-check that the emails you receive are recognizable and valid along with the websites that you browse. For emails, look for typos in the messages and validate that the source email address is from the correct domain of the expected sender. Suspicious emails usually contain urgent, call-to-action messages or threats that have links or attachments. For websites, validate that the site features a secure connection (check for the lock icon on the left of the site URL), this will ensure that your information is encrypted and secure and that the site belongs to the correct owner instead of a malicious hacker. Remember that Utoppia will never ask for your personal login or account security information.

If you think your account could be compromised, please contact our customer service team using our Chat in APP, our WhatsApp number: +1 (650) 495-2468, or you can send us an e-mail to support@utoppia.com. . Also, please reset your password immediately by clicking the “I forgot my password link” on the login page.