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FAQs

Cards

Get and use your international virtual and physical card
Which card does Utoppia provide?

Utoppia provides a prepaid card. A prepaid card is a payment card that is pre-loaded with funds. Unlike credit cards, prepaid cards use your own money, so there’s no borrowing or interest involved. It’s a convenient way to manage spending or make payments while controlling your balance.

How do prepaid cards work?

To make purchases, you need to load money from your USD account, and the funds are credited to the card balance instantly. You will be able to make purchases in your local currency to a very competitive conversion rate. Please take into account that once you have the funds loaded in the prepaid card, the amount of USD loaded will not be covered or insured by any entity whatsoever. That means that the funds held in the card balance are not secured by FDIC.

Who is our card issuer?

Our card issuer is Payblr, a payment facilitator located in Puerto Rico for the Latin American market, which will allow you to access a prepaid VISA card. With this card, you will be able to make purchases through all the networks and payment methods enabled by VISA.

What are the benefits of using a prepaid card?

You can only spend the amount you load, helping with budgeting, and you can freeze and unfreeze the card instantly, ensuring protection against unauthorized use.

Where is my prepaid card issued?

The prepaid card is issued in Puerto Rico.

How do I add money to the card?

You can add money by transferring funds instantly only from your Utoppia USD account balance to the card.

How long does it take to add money to the card?

Money transfers from your Utoppia USD account balance to the card are credited instantly.

How long does it take to withdraw money from the card?

Withdrawals from your prepaid card back to your Utoppia USD account take up to 2 business days.

How does the freeze feature work?

The freeze feature allows you to lock your card instantly. While frozen, the card cannot be used for any purchases. When you unfreeze it, the card is reactivated, and you can use it again immediately. This feature is particularly useful for preventing unauthorized transactions.

Google Pay & Apple Pay

At the moment it is not possible to add your Utoppia Card to wallets like Apple Pay or Google Pay*, but don't worry, we are working on making it possible for you to do so soon! 🚀️However, you can add your Utoppia virtual card to other Wallets enabled in your country like Mercado Pago, Rappi, Pedidos Ya, etc.

What are the card limits?

The limits for the card can all be found by clicking this link: Card limits.

Are there any fees or maintenance costs?

Having a physical card does not incur maintenance fees. Here are the fees associated with your Utoppia card:

• Fee for USD purchases: Free

• Fee for non USD purchases: 1.99%. 

• Card cost: 5 USD. 

• Delivery cost: 14.99 USD.

For more information on account fees, please visit this link > https://www.utoppia.com/pricing

Are there fees and limits for ATM withdrawals?

ATM withdrawal limits are set to protect your account and ensure compliance with financial regulations. The daily account withdrawal limit is up to $550 per day, and the maximum amount you can withdraw within a 30-day period is up to $3,300. ATM withdrawal fees are fixed: a fee of $7 will be charged for each withdrawal, regardless of the amount you withdraw. These fees will be deducted from your Prepaid card balance. Please note that if your Prepaid card balance does not cover the amount you wish to withdraw plus the applicable fee, the transaction will not be processed.

Which countries are enabled to have access to the physical card?

The enabled countries are Mexico, Colombia, Brazil, Peru, Uruguay.

Which card does Utoppia provide?

Utoppia provides a prepaid card. A prepaid card is a payment card that is pre-loaded with funds. Unlike credit cards, prepaid cards use your own money, so there’s no borrowing or interest involved. It’s a convenient way to manage spending or make payments while controlling your balance.

How do prepaid cards work?

To make purchases, you need to load money from your USD account, and the funds are credited to the card balance instantly. You will be able to make purchases in your local currency to a very competitive conversion rate. Please take into account that once you have the funds loaded in the prepaid card, the amount of USD loaded will not be covered or insured by any entity whatsoever. That means that the funds held in the card balance are not secured by FDIC.

Who is our card issuer?

Our card issuer is Payblr, a payment facilitator located in Puerto Rico for the Latin American market, which will allow you to access a prepaid VISA card. With this card, you will be able to make purchases through all the networks and payment methods enabled by VISA.

What are the benefits of using a prepaid card?

You can only spend the amount you load, helping with budgeting, and you can freeze and unfreeze the card instantly, ensuring protection against unauthorized use.

Where is my prepaid card issued?

The prepaid card is issued in Puerto Rico.

Which countries are enabled to have access to the card?

The enabled countries are Argentina, Colombia, Mexico, Brazil, Peru, Uruguay, Dominican Republic, Paraguay, Ecuador, India, Spain, Italy, France, Portugal and UK.

How can I get my prepaid card?

It’s a simple process with just a few steps! Through the app, you just need to click on the "ACTIVATE MY CARD" section, and you will immediately have the benefit activated.

Are there any fees or maintenance costs?

Having a prepaid card does not incur maintenance fees. Here are the fees associated with your Utoppia card:

  • Fee for USD purchases> Free
  • Fee for non USD purchases > 1.99%

For more information on account fees, please visit this link: Pricing

How do I add money to the card?

You can add money by transferring funds instantly only from your Utoppia USD account balance to the card.

How long does it take to add money to the card?

Money transfers from your Utoppia USD account balance to the card are credited instantly.

How long does it take to withdraw money from the card?

Withdrawals from your prepaid card back to your Utoppia USD account take up to 2 business days.

How does the freeze feature work?

The freeze feature allows you to lock your card instantly. While frozen, the card cannot be used for any purchases. When you unfreeze it, the card is reactivated, and you can use it again immediately. This feature is particularly useful for preventing unauthorized transactions.

Google Pay & Apple Pay

At the moment it is not possible to add your Utoppia Card to wallets like Apple Pay or Google Pay*, but don't worry, we are working on making it possible for you to do so soon! 🚀️However, you can add your Utoppia virtual card to other Wallets enabled in your country like Mercado Pago, Rappi, Pedidos Ya, etc.

What are the card limits?

The limits for the card can all be found by clicking this link: Card limits.

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Contact
+1 (650) 495-2468
(*)Utoppia is a financial technology company, not a bank. Banking services are provided by Regent Bank, Member FDIC. FDIC insurance only covers failure of insured depository institutions. Certain conditions must be satisfied for pass-through FDIC deposit insurance to apply.
Card issued by Payblr, Inc. pursuant to a license from Visa. Card is distributed and serviced by Utoppia.
The bill payments service is provided by AUNTAPI LLC.
Utoppia is only an intermediary of W2B, Inc. (“Wealth2B”), a corporation organized under the laws of the State of Delaware, whereby Wealth2B offers the Wealth2B investment services (as such term is defined in Utoppia’s Plus Terms of Services found at www.utoppia.com and Utoppia integrates such services into the Mobile App.
The investment services are offered through Wealth2B, an investment adviser registered with the United States Securities and Exchange Commission (CRD# 331220). Registration does not imply a certain level of skill or training. Wealth2B is not a bank and is not affiliated with Utoppia Inc.
The investment services provided by Wealth2B may deposit funds in one or more interest-bearing deposit accounts through DriveWealth, LLC (SEC reg. no. 8-69161). For details on Terms of Service and the Bank Sweep program, visit DriveWealth disclosures. Additional information regarding Wealth2B, including risk disclosures, SIPC coverage, and other terms, can be found in Wealth2B’s Terms of Service.
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