Security

How do I reset my password?

If you forgot your password or you need to reset it, please click the “I forgot my password” link which can be found on the login page. If you continue having more difficulties with this, contact our customer service team using our Chat in APP, our WhatsApp number: +1 (650) 495-2468, or you can send us an e-mail to support@utoppia.com.

Requirements for creating or modifying a password:

It must have at least 8 characters
It must contain at least one number.
It must contain at least one uppercase and one lowercase letter.
It must contain at least one special character.
It must be different from the 3 previous ones.‍‍

What do I do if I receive a suspicious message?

If you receive a suspicious message and you are not sure if it is a legitimate message from Utoppia, please, contact our customer service team using our Chat in APP, our WhatsApp number: +1 (650) 495-2468, or you can send us an e-mail to support@utoppia.com. Please note that our analysts will never ask for your login or account information.

How do I protect my account?

Here are the top two ways you can protect your account with Utoppia:

Do not share your password with anyone
Do not use the same password in different websites or applications.
Change your password periodically

If you think your account could be compromised, please contact our customer service team using our Chat in APP, our WhatsApp number: +1 (650) 495-2468, or you can send us an e-mail to support@utoppia.com.

What is phishing?

Phishing is a social engineering attack that uses fraudulent messages in order to trick users to reveal sensitive information or install some kind of malware. To prevent phishing, always double-check that the emails you receive are recognizable and valid along with the websites that you browse. For emails, look for typos in the messages and validate that the source email address is from the correct domain of the expected sender. Suspicious emails usually contain urgent, call-to-action messages or threats that have links or attachments. For websites, validate that the site features a secure connection (check for the lock icon on the left of the site URL), this will ensure that your information is encrypted and secure and that the site belongs to the correct owner instead of a malicious hacker. Remember that Utoppia will never ask for your personal login or account security information.

What do I do if I think my account may be compromised?

If you think your account could be compromised, please, contact our customer service team using our Chat in APP, our WhatsApp number: +1 (650) 495-2468, or you can send us an e-mail to support@utoppia.com. Also, please reset your password immediately by clicking the “I forgot my password link” on the login page.