Personal data and info

How do I prove my identity?

To provide a secure experience, it’s important for us to know our customers. An identity document photo (passport) and video selfie work as proof of identity which is required to open an account at Utoppia. Also, if necessary, we may ask for additional information to help verify your identity in the future.

Why isn’t my identity verification working?

Most identity verifications fail due to poor picture or video quality.

Here are a few tips that will help you take a useable video selfie:

Complete the process in a bright environment and use a phone with a good camera.
If you're using an Android, ensure the camera is in focus.
Enable or disable your flash depending on the lighting in the room.
Make sure you’re the only person in the video.
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Check your identity document:

We only accept photos of your physical identity document (passport).
Keep your identity document (passport) on a flat surface and make sure it is fully visible and the information is readable.
Try to avoid any glare that may appear or reflection in the photo as it obscures the information on the document.
Make sure your identity document (passport) isn't damaged in any way.
Make sure to type in your full name as it appears on your identity document, no nicknames, please!
Double-check that your personal information is correctly filled in before you submit it for verification.
If the picture of your identity document and/or your video selfie doesn’t work on the first try, we recommend that you start the process over again with these tips in mind.

Why do I need to send additional documents?

In certain scenarios, we may require additional information from our customers to continue with the sign-up process. This is a standard request that aligns with our legal and regulatory requirements.

How do I change my personal information?

To change your personal information, like your name, nickname, and address (as long as you are living in one supported country by the app. Click on the following link to see the support countries ). Please, contact our customer service team using our Chat in APP, our WhatsApp number: +1 (650) 495-2468, or you can send us an e-mail to support@utoppia.com.

Why is proof of origin of funds required and what type of documentation may we request?

To ensure the safety of your funds and to assist in the fight against terrorism and money laundering, we might request proof of origin or documentation related to your flow of funds . Based on your account profile established during the onboarding process and how you generate your money, we may request, that you provide specific documentation in order to verify your source of funds. This could include: Account statements, Invoices issued to your key customers that validate the source of funds and/or signed employment contracts. Please note:that we may reach out to you to request additional information or clarification related to your source of funds, as well as the nature and purpose of your transactions.

Do I have to pay taxes in the USA for using Utoppia?

No, having a Utoppia account doesn’t mean you have to pay taxes in the USA. However, we suggest you contact a tax professional from the country where you should pay taxes.