FAQs

Customer service

Information on how to contact customer support and provide feedback.
What are Utoppiaโ€™s customer service channels?

You can get in contact with us through our official customer service channels: Chat in app; WhatsApp: +1 (650) 495-2468 or support@utoppia.zendesk.com; Instagram: @utoppia.us; LinkedIn: Utoppia; Twitter: @utoppia_us; Facebook: Utoppia.us. Our customer service team will provide you with any help that you may need. Please remember that we will never contact you to ask for your User ID, passwords, or debit card pin number. If you have any questions or concerns, do not hesitate to contact us through our official support channels.

How do I give feedback or suggest a new product?

Users can submit their feedback or suggest a new product by sending an email to research@utoppia.com

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What is phishing?

Phishing is a form of social engineering in which attackers use fraudulent emails, messages, websites, or other communications to trick individuals into disclosing sensitive information, such as usernames, passwords, or financial information, or into installing malicious software. To protect yourself from phishing attacks, always verify the legitimacy of emails, messages, and websites before taking any action. Carefully review the sender's email address and confirm that it matches the legitimate domain of the organization it claims to represent. Be cautious of spelling or grammatical errors, unexpected attachments, suspicious links, requests for confidential information, or messages that create a false sense of urgency or threaten negative consequences if immediate action is not taken. When visiting websites, ensure that the connection is secure by verifying the presence of "https://" and the lock icon in your browser's address bar. However, remember that a secure connection alone does not guarantee that a website is legitimate, so you should also confirm that the website address belongs to the organization you intend to visit. Never click on suspicious links or open unexpected attachments. If you are unsure whether a communication is legitimate, contact the organization directly through an official channel before responding. Please note that Utoppia will never ask you to disclose your password, one-time passcodes (OTPs), authentication codes, or other account security credentials.

What do I do if I think my account may be compromised?

If you think your account could be compromised, please contact our customer service team using our Chat in APP, our WhatsApp number: +1 (650) 495-2468, or you can send us an e-mail to support@utoppia.zendesk.com. Also, please reset your password immediately by clicking the "I forgot my password" link on the login page.

Address
601 Brickell Key Drive, Ste. 501, Miami, FL 33131, United States of America.
Founded in the USA. Reaching the whole world.
Contact
+1 (650) 495-2468 | support@utoppia.zendesk.com
Utoppia, Inc. (โ€œUtoppiaโ€), a corporation incorporated under the laws of the State of Delaware, is a financial technology company, not a bank, nor is it a broker-dealer, investment adviser, money transmitter, exchange, custodian, or any other type of financial institution. Utoppia is not licensed, registered, or authorized by any governmental or regulatory authority in any jurisdiction to provide banking, financial, securities, investment, payment, or any other regulated services. Utoppia does not hold, manage, or transmit customer funds directly. All financial or regulated services accessible through the platform app are provided exclusively by third-party service providers, each of which is independently licensed and regulated in accordance with applicable law.

Nothing on this platform constitutes financial, legal, or tax advice. Users should consult qualified professionals before making any financial decisions.

โ€Banking Services. Banking services and fiat virtual accounts are provided by Lead Financial Group, Inc. (โ€œLead Bankโ€), Member FDIC, through System Pay Services US, Inc. (โ€œBVNKโ€). Deposits at Lead Bank may be eligible for FDIC insurance up to applicable limits; certain conditions apply for pass-through coverage. Viewย  BVNKโ€™s disclosures.

โ€Digital Asset & Stablecoin Services. Digital asset, cryptoasset, stablecoin payouts and auto-conversion services are provided by BVNK. ONED stablecoin smart contract infrastructure is deployed, maintained, and operated by Coinbase, Inc. (โ€œCoinbaseโ€). Coinbase is solely responsible for the minting and redemption of ONED, the custody and management of all reserves backing ONED, and the operation of the platforms on which ONED may be transacted. Neither Utoppia nor any of its affiliates perform any regulated activity in connection with the issuance, custody, minting, redemption, or reserve management of ONED. View ONED Platform.โ€

โ€Non-Deposit Services. Any services relating to cryptoassets, digital assets, stablecoins, investment accounts, bill payments, prepaid cards, loyalty and/or rewards programs (collectively, โ€œNon-Deposit Servicesโ€) are NOT provided by Lead Bank. Non-Deposit Services are not bank deposits, are not FDIC insured, are not insured by any federal government agency, are not bank guaranteed, and may lose value, including all of your investment. ONED, USDC, and any other digital asset are not insured by the FDIC, SIPC, or any other governmental deposit insurance or investor protection scheme.ย 

โ€Card Services. The Utoppia Visaยฎ prepaid card is issued by Payblr, Inc. (โ€œPayblrโ€) pursuant to a license from Visa U.S.A. Inc. Card is distributed and serviced by Utoppia. View Payblr's disclosure.

โ€Bill Payment Services. Bill payment services are provided by AUNTAPI LLC (โ€œAuntapiโ€). View Auntapi's disclosure.

โ€Investment Services. Investment services are provided by W2B, Inc. (โ€œWealth2Bโ€), an investment adviser registered with the United States Securities and Exchange Commission (CRD# 331220). Wealth2B is not a bank and is not affiliated with Utoppia. Brokerage and custody services are provided by Alpaca Securities LLC (โ€œAlpacaโ€), member FINRA/SIPC, a wholly-owned subsidiary of AlpacaDB, Inc. Utoppia is not an investment adviser and acts solely as a technology intermediary facilitating access to Wealth2B's services through the Utoppia app. Registration does not imply a certain level of skill or training. Investing involves risk and investments may lose value, including the loss of principal. Past performance does not guarantee future results. View Alpaca - Disclosures and Agreements and W2B's Disclosures.

โ€Utoppia Plus Plan. The Utoppia Plus Plan is a subscription product offered directly by Utoppia Inc. The Plus Plan provides access to certain premium features, including up to two (2) free Same Day ACH transactions per month and facilitated access to investment services through Wealth2B. The Plus Plan itself is not a financial product and does not constitute a deposit account, investment account, or any regulated financial instrument. Access to investment or payment services through the Plus Plan remains subject to the terms and conditions of the applicable third-party service providers.

For the legal framework governing your use of the Utoppia platform, please review our Terms of Service, Terms & Conditions Framework, and Privacy Policy.
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