FAQs

Bill payments

Access a wide range of services, including credit cards, prepaid medicine, and educational establishments.
Functionalities
Limits and timeframe
Fees
Security
Support
What is the Bill Payments feature?

The Bill Payments feature allows you to use USD from your Utoppia account to pay for local services in your country of residence at a competitive exchange rate.

How does it work?

You can use the Bill Payments feature to pay services like utilities (gas, electricity), phone bills and more, all in the local currency. The USD amount will be debited from your Utoppia account, simplifying the process of handling your daily expenses.

Do I need to convert USD to local currency?

No, you don't need to convert USD to the local currency. The Bill Payments provider handles the conversion at a competitive exchange rate, saving you the trouble of acquiring local currency. You will see the conversion rate before completing the payment.

Are there any limitations to what bills I can pay?

You can pay a variety of bills, including utilities, phone recharges, and more. However, specific bill types such as gambling and credit cards are not included in the list.

How do I access the Bill Payments feature?

The Bill Payments feature can be accessed through your Utoppia account. Look for the "Bill Payments'' section to get started.

Is this feature available in all countries?

No, this feature is only available for users with declared residence in Argentina, Chile, Colombia, Mexico and Peru.

Can I pay for services from a different country than my residence?

No, currently you can only pay for services within the country where you declared residency.

Who is the payment processor that will appear on the transaction receipt?

In all countries, the information related to the payment processor corresponds to "Official Agent Tapi."

What are the daily and monthly limits?

The Bill Payments feature comes with a usd 2000 daily limit and usd 8.750 monthly limit to help you manage your expenses effectively.

How quickly are the payments processed?

The processing time for bill payments can vary based on the service provider. In general, payments are processed promptly to ensure your bills are settled on time. Although our payment confirmation is issued instantly, it may take up to 72 business hours for the payment to reflect with the service providers of the paid services

How many invoices can I pay in a day?

There is no limit to the number of invoices you can pay. The limit only applies to the total daily and monthly amount you can allocate to this feature.

Is there any cost for paying services?

No, there is no cost. The local currency amount will be converted to USD, which will be debited from your Utoppia account.

Is my transaction secure?

Yes, transactions made through the Bill Payments feature are secured using the standard security measures of your Utoppia account, ensuring your financial information remains protected.

What happens if I need to start a claim because I have a problem?

If you need to dispute a payment please contact our customer experience team using our Chat in App or WhatsApp number: +1 (650) 495-2468.

Address
2041 East St Unit 298, Concord, California, 94520, US.
Founded in California, USA. Reaching the whole world.
Contact
+1 (650) 495-2468
(*)Utoppia is a financial technology company, not a bank. Banking services are provided by Regent Bank, Member FDIC. FDIC insurance only covers failure of insured depository institutions. Certain conditions must be satisfied for pass-through FDIC deposit insurance to apply.
Card issued by Payblr, Inc. pursuant to a license from Visa. Card is distributed and serviced by Utoppia.
The bill payments service is provided by AUNTAPI LLC.
© 2024 Utoppia. All right reserved.